Hashcode was not sent in SMS

Fynd Platform FDK & API
#1

Hi Team,
We are trying to implement auto-read OTP in Android during log in. For this, we are triggering the OTP from the below API. But we don’t get the hashcode as part of OTP SMS. Please check and let us know.

https://netmeds-site.hostx5.de/api/service/application/user/authentication/v1.0/login/otp?platform=62f35968d101a6d38c886d85

Request

{ 
    "android_hash": "1CNTY9DxQGw", 
    "captcha_code": "grimlock_eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJ0IjoxNjkyMDA0MjYzNjcyfQ.XfSgNVhDCdwaehSi-hUsRAEYmy8Y1NmB2hHeaWRvfWg", 
    "country_code": "91", 
    "mobile": "8248056193" 
}

Response

{ 
  "success": true, 
  "request_id": "e408bcb51c4ba05193a7d613eed9b37e", 
  "message": "OTP sent", 
  "mobile": "8248056193", 
  "country_code": "91", 
  "resend_timer": 30, 
  "resend_token": "7eb1b900-3a82-11ee-9d5c-d5c8e316a323" 
}
1 Like
#3

Hi @nizamudeenms This issue is not related to FDK method you’re calling. For hash to send with the login OTP SMS, You’ve to configure SMS template for your sales channels to trigger hash when logging in and sign up.

1 Like
#4

@muralidharedam ,
Please help us create the template.

#5

Hi @nizamudeenms,

For any new SMS template that is being added, it needs to be DLT approved.
The template will flow successfully from the platform but will fail at the SMS provider’s end if this is not done.

#6

Hi @SalomiThakur ,
Who can help us get DLT Approved? Please share the complete process.

#7

Hi @nizamudeenms,

Product Team is handling all the SMS DLT approval process. The desired template needs to be whitelisted by the respective PM. (Harshil M. in your case)

Distributed Ledger Technology (DLT) is a block-chain based registration system made mandatory by TRAI. It is implemented in the public interest to control the SMS spam. Whoever wants to send an SMS irrespective of type - OTP/transaction/promotional needs to get their template DLT approved first. This process usually takes around 24-48 hours. Few basic guidelines -

  1. The SMS template can contain max 2 variables
  2. The variable’s value can have max 30 characters, else the template won’t flow
1 Like